Along　with　the　establishment　of　the　electric　power　market　and　the　development　of　the　electric　power　craft,　the　electric　power　buyer＇s　market　will　be　bound　to　emerge,　the　electric　power　craft　needs　the　marketing　concept　of　setting　up　＂With　customer　satisfaction　as　the　core＂　urgently　and　needs　the　demand　of　intensifying　the　side　management　of　electric　power　market　forwardly.　This　article　review　the　whole　satisfaction　of　customer　by　scientific　mode　and　method,　besides,　it　also　sets　up　overall　and　reasonable　evaluation　system　of　customer＇s　satisfaction　about　electric　power　craft.　On　this　foundation　with　Shandong　Qingzhou　Power　Supply　Company　for　instance,　carried　on　to　measure　to　review　to　the　customer　of　local　resident　and　unit,　proposed　further　strategy　of　promoting　the　electric　power　craft　customer　whole　satisfaction.　As　the　development　of　the　economic　and　social,　various　communities＇　expectation　toward　electric　power　craft　also　continuously　goes　up.　To　further　raise　the　core　competencies　of　enterprise,　gain　the　appraisal　and　feedback　of　grass-roots　electric　power　customer　actually　from　the　independent　third　point,　and　understand　the　shortcoming　and　scarcity　in　service　currently,　and　find　out　the　demand　of　the　customer　and　the　reason　of　their　dissatisfaction,　and　then　evaluate　the　satisfaction　condition　of　current　electric　power　customer　by　quantity,　discover　the　key　service　factor　and　service　contents　of　horizontal　which　influences　the　customer＇s　level　of　satisfaction,　so　that　to　accelerate　the　continuously　improvement　and　exaltation　of　service　quality.　For　electric　power　product,　its　nucleus　function　is　to　satisfy　the　basic　utility　or　avail　for　arriving　after　the　consumer　buy　electric　power　products.　While　carrying　on　fuel　consumption,　consumer　is　always　hoping　the　product　is　of　good　quality　but　inexpensive,　and　use　or　buy　fast　and　conveniently.　Therefore,　setting　up　electric　power　craft　customer　satisfaction　index　pattern　to　assess　the　customer＇s　degree　of　satisfaction　is　meaningful.