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Author:

Zhang, Wang Yang (Zhang, Wang Yang.) | Fan, Qingwu (Fan, Qingwu.) | Liu, Xudong (Liu, Xudong.) | Chen, Guang (Chen, Guang.)

Indexed by:

EI Scopus

Abstract:

Aiming at the problem that it is difficult to efficiently identify homologous complaints in complaint reporting, this paper proposes a Siamese Text Convolutional Neural Network (TextCNN) method to detect homologous complaints in complaint reporting. TextCNN is good at capturing local features in text, while two TextCNN with the same structure can capture similar features in two complaint reporting samples and judge whether the two complaint reporting events are homology events by comparing these features. Meanwhile, attention mechanism is used to enhance model performance. This paper compares the accuracy of multiple neural networks in complaint reporting data, and the experimental results of these neural network models show that the Siamese TextCNN model in this paper has better effect and stronger stability. © 2021 IEEE

Keyword:

Convolutional neural networks Neural network models

Author Community:

  • [ 1 ] [Zhang, Wang Yang]Faculty of Information Technology, Beijing University Of Technology, Beijing, China
  • [ 2 ] [Fan, Qingwu]Faculty of Information Technology, Beijing University Of Technology, Beijing, China
  • [ 3 ] [Liu, Xudong]Faculty of Information Technology, Beijing University Of Technology, Beijing, China
  • [ 4 ] [Chen, Guang]Faculty of Information Technology, Beijing University Of Technology, Beijing, China

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Source :

Year: 2021

Page: 5092-5098

Language: English

Cited Count:

WoS CC Cited Count: 0

SCOPUS Cited Count:

ESI Highly Cited Papers on the List: 0 Unfold All

WanFang Cited Count:

Chinese Cited Count:

30 Days PV: 4

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