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Author:

Wang, Qiang (Wang, Qiang.) | Zhang, Wen (Zhang, Wen.) (Scholars:张文) | Li, Jian (Li, Jian.) | Mai, Feng (Mai, Feng.) | Ma, Zhenzhong (Ma, Zhenzhong.)

Indexed by:

SSCI AHCI Scopus

Abstract:

Recent years have witnessed an increasing number of manipulated online reviews in e-commerce platforms. Previous research has provided substantial evidence that vendor manipulation of online reviews has a significant negative impact on the stakeholders involved in the e-commerce business. Many platforms take various governance measures to filter manipulated reviews. Nevertheless, the effectiveness of these measures still remains unknown to a large extent. To bridge this research gap, this paper investigates the effect of differentiated platform governance, including defined as interventions to counterattack manipulation intensity, manipulation duration, and perceived quality manipulated, on the probability of future review manipulation. We develop a game theoretical model that incorporates the strategic interactions between the platform and vendors, which yield several testable hypotheses. We then conduct an empirical analysis of platform governance and review manipulation by using the review manipulation data collected from Amazon.com. Results of the analytical model and empirical analysis show that platform governance that targets manipulation intensity and manipulation duration can both effectively mitigate review manipulation probability. On the contrary, platform governance to counterattack manipulating perceived product quality exhibits an inverted U-shape relationship with review manipulation probability. This study provides novel insights into how to better mitigate online review manipulation for e-commerce platforms.

Keyword:

Author Community:

  • [ 1 ] [Wang, Qiang]Wenzhou Univ Technol, Sch Econ & Management, Wenzhou 325035, Peoples R China
  • [ 2 ] [Zhang, Wen]Beijing Univ Technol, Coll Econ & Management, Beijing 100124, Peoples R China
  • [ 3 ] [Li, Jian]Beijing Univ Technol, Coll Econ & Management, Beijing 100124, Peoples R China
  • [ 4 ] [Mai, Feng]Stevens Inst Technol, Sch Business, Hoboken, NJ 07030 USA
  • [ 5 ] [Ma, Zhenzhong]Univ Windsor, Odette Sch Business, Windsor, ON N9E 4Z4, Canada

Reprint Author's Address:

  • [Zhang, Wen]Beijing Univ Technol, Coll Econ & Management, Beijing 100124, Peoples R China;;

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Source :

HUMANITIES & SOCIAL SCIENCES COMMUNICATIONS

Year: 2024

Issue: 1

Volume: 11

Cited Count:

WoS CC Cited Count:

SCOPUS Cited Count:

ESI Highly Cited Papers on the List: 0 Unfold All

WanFang Cited Count:

Chinese Cited Count:

30 Days PV: 6

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