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Author:

Wang, Qiang (Wang, Qiang.) | Zhang, Wen (Zhang, Wen.) (Scholars:张文) | Li, Jian (Li, Jian.) | Ma, Zhenzhong (Ma, Zhenzhong.)

Indexed by:

SSCI Scopus

Abstract:

The online review fraud process is an event in which a reviewer posts fraudulent reviews on an e-commerce platform with respect to a review target, such as a commodity or service. Extant studies on detecting fraudulent reviewers often rely on reviewer behavioral patterns and the textual content of reviews while ignoring the targets being reviewed. Based on the Goals-Plans-Action theory, we examine the relative importance of target features for fraudulent reviewer detection in comparison to that of non-target features. Target features refer to the features derived from the innate information related to the reviewed products or services while non-target features refer to the features derived from the acquired information related to the reviewed products or services. In this study, we analyze a sample from the Yelp.com dataset of restaurant reviews to help better understand the importance of target features and non-target features. The results suggest that using the combination of target features with non-target features can improve the performance of online fraudulent reviewer detection in comparison with using non-target features alone. Moreover, using the combination of target features with nontarget features will further improve the performance of online fraudulent reviewer detection when we consider the non-target features as conditioned on the reviewed target features rather than treating them as independent of each other.

Keyword:

Online review fraud Goals -Plans -Action theory Non -target features Fraudulent reviewer detection Target features

Author Community:

  • [ 1 ] [Wang, Qiang]Beijing Univ Technol, Coll Econ & Management, Beijing 100124, Peoples R China
  • [ 2 ] [Zhang, Wen]Beijing Univ Technol, Coll Econ & Management, Beijing 100124, Peoples R China
  • [ 3 ] [Li, Jian]Beijing Univ Technol, Coll Econ & Management, Beijing 100124, Peoples R China
  • [ 4 ] [Wang, Qiang]Wenzhou Univ Technol, Coll Econ & Management, Wenzhou 325035, Peoples R China
  • [ 5 ] [Ma, Zhenzhong]Univ Windsor, Odette Sch Business, Windsor, ON N9E 4Z4, Canada

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Source :

JOURNAL OF BUSINESS RESEARCH

ISSN: 0148-2963

Year: 2023

Volume: 167

ESI Discipline: ECONOMICS & BUSINESS;

ESI HC Threshold:16

Cited Count:

WoS CC Cited Count: 0

SCOPUS Cited Count: 6

ESI Highly Cited Papers on the List: 0 Unfold All

WanFang Cited Count:

Chinese Cited Count:

30 Days PV: 1

Affiliated Colleges:

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