The　paper　uses　the　literature　research　method　to　establish　a　comprehensive　service　quality　evaluation　system　for　China＇s　aviation　with　4　services,　such　as　air　service,　ground　service,　which　are　the　first-level　indicators　and　20　specific　services　as　the　second-level　indicators;　and　a　key　service　quality　evaluation　system　during　the　epidemic　period　with　7　services,　such　as　disinfection　service　and　body　temperature　monitoring　services　as　the　first-level　indicators　and　23　specific　services　as　second-level　indicators.　With　the　help　of　aviation　service　data　from　2017　to　2020,　we　dynamically　evaluate　the　service　quality　of　China＇s　aviation　under　normal　conditions　and　epidemic　situation　by　Analytical　Hierarchy　Process　and　Fuzzy　Comprehensive　Evaluation　method.　In　addition,　based　on　customer　satisfaction,　a　method　of　Important　Quadrant　Model　was　proposed　to　display　the　evaluation　results　and　provide　service　improvements　suggestion.　The　paper　establishes　a　common　and　personalized　indicator　system,　uses　the　AHP-FCE　method　and　combines　aviation　service　satisfaction　data　to　dynamically　evaluate　the　quality　of　aviation　services,　and　improves　the　scientificity　and　objectivity　of　the　evaluation.　©　2021　IEEE.