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Author:

Naseem, Sobia (Naseem, Sobia.) | Mohsin, Muhammad (Mohsin, Muhammad.) | Jamil, Khalid (Jamil, Khalid.)

Indexed by:

SSCI Scopus

Abstract:

BackgroundThis study examines the impact of knowledge management practices (KMP) on job satisfaction, focusing on the mediating roles of learning opportunities and communication quality. It aims to provide insights into how effectively KMP can enhance employee satisfaction in Pakistan's IT sector.MethodThe research utilizes cross-sectional data collected from 345 IT sector employees in Pakistan. A survey method was employed, using a structured questionnaire to gather the necessary data. The data was then analyzed to determine the relationships between KMP, learning opportunities, communication quality, and job satisfaction.ResultsThe findings reveal that KMP has a significant positive impact on job satisfaction. Additionally, KMPs are found to positively influence learning opportunities and communication quality, which in turn significantly contribute to job satisfaction. The results demonstrate that learning opportunities and communication quality mediate the relationship between KMP and job satisfaction.DiscussionThis study recommends that the IT sector in Pakistan can improve job satisfaction by developing effective KMP that supports learning and communication quality. These practices also enhance employee satisfaction and are compatible with the identified strategic objectives of a knowledge-based economy in Pakistan's framework. In addition, this research extends the theoretical literature on the relationship between KMP and job satisfaction, with learning opportunities and communication quality as mediating factors. It offers important implications for IT firms and presents a foundation for future studies to examine potential moderators and replicate these results in other industries and geographies.

Keyword:

Learning Opportunities IT Sector Job Satisfaction Communication Quality

Author Community:

  • [ 1 ] [Naseem, Sobia]Hunan Univ Arts & Sci, Sch Econ & Management, Changde, Hunan, Peoples R China
  • [ 2 ] [Mohsin, Muhammad]Hunan Univ Humanities Sci & Technol, Sch Business, Loudi, Peoples R China
  • [ 3 ] [Jamil, Khalid]Beijing Univ Technol, Coll Econ & Management, Beijing, Peoples R China

Reprint Author's Address:

  • [Naseem, Sobia]Hunan Univ Arts & Sci, Sch Econ & Management, Changde, Hunan, Peoples R China

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Source :

BMC PSYCHOLOGY

Year: 2025

Issue: 1

Volume: 13

Cited Count:

WoS CC Cited Count:

SCOPUS Cited Count:

ESI Highly Cited Papers on the List: 0 Unfold All

WanFang Cited Count:

Chinese Cited Count:

30 Days PV: 8

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